Factors such as growing complexity, staff turnover rates, poor documentation,
changes in responsibilities and business strategy have contributed to a lack
of understanding and possession of appropriate skills in key corporate IT
systems. The current gap in knowledge and know-how has put tremendous strain
on today's IT department, which is expected to manage and execute all aspects
of the business portfolio.
Possessing a deep understanding of each and every IT system can be a
challenge, especially given that some of the countless enterprise software
applications have undergone over 40 years of change and enhancement. However,
admitting a lack of understanding and awareness will only further damage IT's
already-precarious reputation. So develops IT's guilty secret - failing to
tackle what it does not know.
Downstream impact on the IT department's ability to manage all... (more)